Refund policy

RETURN & REFUND POLICY

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

RETURN ELIGIBILITY

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, and in its original packaging with any original tags included. A receipt or other proof of purchase is also required.

For hygiene reasons, hair accessories that have been worn, used, or otherwise show signs of use cannot be returned.

HOW TO START A RETURN

Before sending any item back, please contact us at cheocomasltd@outlook.com to request a return authorization.

If your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

AUTHORIZED RETURN RECEIVING ADDRESS

6215 NE 92nd Dr
C/O KMR460
Portland, OR 97253
United States

This address is designated for receiving authorized returns only. Please do not send a return to this address until you have contacted us and received return instructions.

RETURN SHIPPING COSTS

If the return is due to an item arriving damaged, defective, or incorrect, we will cover the reasonable return shipping cost or provide a prepaid return label, as applicable.

For eligible returns for other reasons, including a change of mind, return shipping costs are the customer's responsibility unless otherwise stated by us.

Original shipping charges, if any, are non-refundable except where required by applicable law or when the return results from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at cheocomasltd@outlook.com with your order details and, where helpful, photos of the item and packaging.

We will review the issue and work with you on an appropriate resolution.

EXCEPTIONS / NON-RETURNABLE ITEMS

For hygiene reasons, worn or used hair accessories cannot be returned.

Custom-made or personalized products are non-returnable unless they arrive damaged, defective, or incorrect.

Gift cards are non-returnable.

Clearance or final-sale items are non-returnable when clearly identified as final sale at the time of purchase, except where otherwise required by applicable law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

EXCHANGES

We do not currently process direct exchanges. The fastest way to receive a different item is to request a return for the eligible original item and place a separate order for the replacement.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, we will issue the refund to your original payment method. Please allow up to 10 business days for your bank or card issuer to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at cheocomasltd@outlook.com.